Travel Derbyshire on Demand

travel-derbyshire-on-demand-vehicle
Travel Derbyshire on Demand is a new, flexible public transport service that differs from traditional bus services.

Instead of following a fixed route and schedule, these buses allow you to book your journeys for the specific time you wish to travel, making it a personalised and more efficient way to use public transport.

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Call Centre:

0115 986 3355 (Option 2)

Service Hours:

Monday to Friday: 7am to 7pm
Saturday: 8am to 5pm

No service on Sundays
(or bank / public holidays)

Call Centre Hours:

Monday to Friday: 8am – 5pm
Saturday: 9am -1pm

travel derbyshire on demand app
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Book by App or Call Centre

You can book a journey by the app or call centre.

Call Centre:

0115 986 3355 (Option 2)

Operating Area

Below is an interactive map of the operating area:

Does it Cover My Area?

Take a look by selecting a letter below:

A

  • Alton
  • Apperknowle
  • Arkwright Town
  • Ashover
  • Ashover Hay
  • Astwith

B

  • Barlborough
  • Barlow
  • Barlow Common
  • Barrow Hill
  • Birdholme
  • Blackwell
  • Bolehill
  • Bolsover
  • Brackenfield
  • Bramley Vale
  • Brimington

C

  • Calow
  • Chesterfield
  • Clay Cross
  • Clowne
  • Corbriggs
  • Creswell
  • Creswell Model Village
  • Cutthorpe

D

  • Duckmanton

E

  • Eckington
  • Elmton

F

  • Freebirch

G

  • Glapwell
  • Grassmoor

H

  • Hady
  • Hallfield Gate
  • Handley
  • Hardstoft
  • Hasland
  • Heath
  • Henmoor
  • Higham
  • Hilcote
  • Hodthorpe
  • Holmesfield
  • Holmewood
  • Holymoorside
  • Hundall

I

  • Inkersall Green

J

No locations available.

K

  • Kelstedge
  • Killamarsh

L

  • Langwith
  • Littlemoor
  • Long Duckmanton
  • Lower Pilsley

M

  • Marsh Lane
  • Mastin Moor
  • Middle Handley
  • Middlecroft
  • Milltown
  • Morton

N

  • Nether Handley
  • New Houghton
  • New Tupton
  • Newton
  • Norbriggs
  • North Wingfield

O

  • Old Brampton
  • Old Tupton

P

  • Palterton
  • Pilsley
  • Pinxton
  • Pleasley
  • Press

Q

No locations available.

R

  • Renishaw
  • Ridgeway
  • Rowthorne

S

  • Scarcliffe
  • Shirebrook
  • Shirland
  • Shuttlewood
  • South Normanton
  • Spinkhill
  • Stainsby
  • Stanfree
  • Staveley
  • Stonebroom
  • Stony Houghton
  • Stretton
  • Sutton Scarsdale

T

  • Tapton
  • Temple Normanton
  • Tibshelf
  • Toadhole Furnace

U

  • Unstone
  • Unstone Green
  • Upper Langwith
  • Upper Pleasley
  • Uppertown

V

No locations available.

W

  • Wadshelf
  • Wessington
  • West Handley
  • Westhouses
  • Whaley
  • Whaley Thorns
  • Whitwell
  • Williamthorpe
  • Wingerworth
  • Winsick
  • Woolley Moor

X

No locations available.

Y

No locations available.

Z

No locations available.

What Can I Use the Service For?

You can use the service for all sorts of journeys.

These include but are not limited to:

education and work

Education and Work

  • School commutes: Travelling to school or school events throughout the week.
  • Field trips: Bookings for small school trips and field trips throughout the week.
  • After-school events: Getting back home from school following an after-school event or sports match.
  • Employee commutes: Travelling to and from work.
  • Business travel: Move between meetings and work sites.
  • Corporate events: Arriving at corporate events.

Health

  • Medical appointments: Attending medical appointments and GP surgeries.
  • Hospital visits: Attending clinics, physio, non-urgent hospital appointments, hospital discharges and follow up appointments.
  • Dentist appointments: Attending those dreaded dentist appointments.
  • Healthcare workers: Getting to and from hospitals and medical sites.
health
leisure and social

Leisure and Social

  • Attending events: Travel to your events, be it social, sports or something else.
  • Group outings: If you’re travelling in a group, travel together on the DRT bus
  • Visiting: Just visiting?  Park up and hop on the DRT to explore the area
  • Seasonal events: Jump on the DRT to attend seasonal events throughout the year in the DRT zone.

and more…

How will you use Travel Derbyshire on Demand? You decide.

Service Operating Time

Information about the service operating times:

Service Hours:

Monday to Friday: 7am to 7pm
Saturday: 8am to 5pm

No service on Sundays
(or bank / public holidays)

Call Centre Hours:

Monday to Friday: 8am – 5pm
Saturday: 9am -1pm

Get in Touch

Feel free to call the contact centre to make bookings over the phone or for other queries about the service. You can also email the office by completing the form below too:

Call Centre:

0115 986 3355 (Option 2)

Questions?

We have some answers about Road XS mobile apps:

How do I book a journey?
Call 0115 986 3355 – option 2 – or use the Travel Derbyshire on Demand app. Specify your preferred pickup or drop-off time and we will try to meet your request or offer another time.

If you have an appointment to meet, book your preferred drop-off time.

Allow plenty of time before your appointment to make sure you don’t arrive late. Note that you may be on the bus for up to 75 minutes.

Can I book for other people?
Yes. All passengers need to register to use the service. You can book for yourself on the app and for others you can call the call centre.

For all other bookings, including couples, families or groups, contact the call centre.

How can I ensure I spend longer than 1 hour at a location?

To make sure you have enough time to spend at your destination, please keep in mind that the time you select for pick-up and return should include both your travel time and the time you’d like to spend at the location.

Our service may need to accommodate other passengers’ journeys as well, so the transit time to your destination could vary, with some trips taking up to 75 minutes due to picking up other customers on route, although it’s usually less.

To ensure you have enough time, we recommend booking your return trip for a little later than you might originally plan, allowing for the potential travel time. If you’re unsure, feel free to contact us for guidance, and we can help you find the best options for your journey.

Where will I be picked up and dropped off?
Pick up and drop off points will be advised when your booking is confirmed. Where possible, existing physical bus stops will be used.
How will I know my booking is accepted?
Bookings will be confirmed by text message and you will see the journey information within the app including the pickup window in real-time.
Why has my time changed differently to usual?

As our service grows and more people use it, we’ve had to adjust our scheduling to accommodate everyone.

Since bookings are made on a first-come, first-served basis, your usual pick-up time may change if others have booked their journeys earlier than usual.

While we aim to keep things as consistent as possible, sometimes it means that pick-up times may shift depending on availability.

We appreciate your understanding as we continue to expand the service and serve more passengers efficiently.

What happens if my bus doesn't arrive?
The bus should arrive within the allotted pick up window. You will get a text message when the bus is 10 minutes away.

If the bus doesn’t arrive, call the call centre on 01773 317173

How far in advance can I book a journey?
Book up to 28 days before you wish to travel. Advance bookings will be prioritised.

You can book up to 1-hour before you wish to travel but short notice bookings cannot be guaranteed.

How much does a journey cost?
For information about our prices click here.
What if I need to cancel a booking?
Call 0115 986 3355 option 2, during call centre hours, or cancel via the Travel Derbyshire on Demand app.

Please provide as much notice as possible.